We are recruiting experienced Administrators across the London Councils. The main purpose of the roles is to undertake administration work to facilitate and support that team within various departments across the Councils and process all documentation in relation to casefiles/ records on the Council's database.
MAIN DUTIES AND RESPONSIBILITIES
Maintain accurate records of user information for the team, including inputting of this sensitive information Council database.
Maintain accurate manual records of services and customers dealt with by the department.
To be the first point of contact for the team, and accept referrals
Maintain accurate service monitoring databases to ensure robust statistical information.
Organising the teams duty rota and office attendance rota
Taking duty calls and directing to the appropriate members of staff
Covering the duty at lunchtime by taking calls and taking precise and clear telephone messages.
Maintain appropriate administrative systems. Organising meetings.
Provide a direct service to customers and carers, redirecting calls appropriately, answering queries ensuring sound customer care and quality of service principles ensuring the information is recorded appropriately on the system in a timely manner.
Communicate with colleagues, customers and carers in an appropriate and effective manner.
Adopt a flexible approach and cover all admin tasks as necessary
Generate detailed and concise reports as requested via spreadsheets
Develop and implement systems to aid successful delivery of team admin requirements.
Deliver training on systems, policies and procedures to relevant staff.
Advise newly appointed fieldwork staff on current administrative procedures and offer ongoing guidance to all members of the team.
To ensure safeguarding, corporate and departmental health and safety policies are adhered to and raise any concerns with the line manager.
To understand and adhere to the Councils Equal Opportunity Policy.
Adhere to the Council's customer care policy.
Attend team, service and other meetings as appropriate; be responsible for chairing and minute taking in rota with colleagues.
Adopt a professional manner and ensure confidentiality of customers and carers information at all times.
Provide information for internal and external audits, and initiate audits and other review mechanisms to reconcile and ensure robustness and quality of both service areas.
£14.00 - £18.00 per hour