Main purpose of the role:
Day to day management and supervision of the staff within the team, including performance monitoring and discipline.
Provide cover for other team managers within the functional unit including in relation to staff management.
Provide cover main duties of Team Manager - Car Parking development during leave periods and other absences.
Solely responsible for managing and delivering all aspects of penalty charge notice (PCN) processing and recovery, this will include the issuance PCNs and statutory documents, debt registration and recovery, parking permits, public enquiries and formal complaints/investigations.
Solely responsible for the management of all aspects of appeal processing, and Enforcement Agent management, including preparation of council statements and evidence packs for London Tribunals and statements issued to the County Courts.
To maintain expert knowledge of legislation/regulations governing parking enforcement, penalty charge and debt recovery processes and systems/processes.
To prioritise workload and ensure achievement of personal and staff programmes within agreed time and budget.
To identify creative solutions for budget savings, being solely responsible for their delivery subject to the appropriate deadline.
Chair staff meetings to assign projects and ensure they are carried out efficiently and to deadline.
Solely responsible for the authoring of training plans for all aspects of notice processing and permit administration, providing a combination of direct training and guidance while delegating training to team members.
Monitor staff to ensure a good customer service is provided at all times and that staff adhere to a professional code of conduct..
To manage and shape continuous improvement of services in terms of performance and implement changes within Parking Management in response to changes in Council policy
Manage assigned tasks, prioritise workflows and resources. Schedule work and manage resources to requirement of service needs.
Manage and develop the teams, ensuring they have the necessary skills, expertise and knowledge required to deliver services.
Provide management/performance information and attribute resources accordingly after identifying key performance indicators.
Author and ensure all processes and services are supported by documented working procedures.
To attend and be a key contributor to Management meetings
System Administrator for the Civica Parking Management System and Storacall call handling system
Assist with service planning, co-ordinating and monitoring project plans.