Parts Sales Specialist

Parts Sales Specialist

Fortress Recruitment
5th June 2019
Brentwood, United Kingdom
Job Type
Job Reference
Start Date
Job Time
Full Time


We are currently recruiting for a Part Sales Specialist - Plant Sales, this is an exciting opportunity to work for our well established client who is setting up a new depot in Brentwood, Essex.

Do you have experience working within a Plant sales environment?
Are you highly self-motivated?
Do you have knowledge and understanding of parts sales?

This role would be ideal for someone who has experience within the construction industry along with plant sales or within the motor trade industry.
The ideal candidate will be a self-motivated individual who will act as an integral part of the team, to build effective customer relationships with both new and existing customers.

Key roles and responsibilities
Ensure all phone calls are efficiently captured and dealt with professionally.
Proactively call local customer base to follow-up on campaign marketing.
Customer relationship management to be conducted to company process.
Work with parts team to develop improvements and marketing ideas.      
Process orders and invoice all parts to the company standard.
Ensure all warranty parts are returned, (clean & tagged) stored, packaged and dispatched as per company process.
To raise and escalate parts shortage or delay in delivery as per company process.
Responsible for packing and sending requested parts on a courier service and within its collection time/deadline.
Proficient in Microsoft packages
Monitor stock levels, report and investigate any discrepancies.
Parts returns to be carried out efficiently and within timescale to company standard.
Work with colleagues to ensure departmental cover for absence and industry holidays. 

Personal Attributes
Confident and professional manner.
The ability to identify and escalate any issues of concern to the Depot Manager.
Communication skills ability to speak to customers and engineers to ensure a high level of customer satisfaction is achieved.
The ability to work as part of a team.
Relationship Builder Ability to interact with all contact sources and develop/build a relationship that ultimately delivers a satisfying experience for all parties.
Organisational skills ability to set timescales to team duties and own tasks to enable completion of responsibilities. 

Hours of work are Monday Friday 8:15 17:00


£23000.00 - £25000.00 per annum
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